Social Support – Individual

Individual Social Support Services

This service is to assist frail, older people, including those with mild dementia, living in the Sydney’s Inner West and City of Sydney local government areas, to participate in community life and feel socially included through meeting their needs for social contact and company.

Based on a needs assessment, our bilingual staff together with clients and their family members/carers make a care plan to respond to individual needs.

Staff and/or trained volunteers, who speak clients’ language, provide assistance and support through a range of services and activities including:
  • Telephoning and/or Web-based monitoring services (for example, making a regular phone call for a friendly chat, or making sure you are fine, or reminding you of scheduled appointments)
  • Visiting you at home, or going for a walk, or having a coffee and a chat. During a home visit, staff/volunteer can help you with small tasks, such as checking fridge contents and use-by dates of food items.
  • Accompanied activities – assisting you through activities such as shopping, paying bills or attending medical or social appointments.

Fee: contribution of $5 flat rate for visiting and/or accompanied activities for full pensioners, $10 for part-pensioners, $20 for self-funded clients; telephone calls and web search is free of charge. If transport service is requested for those above services, a small fee of $5/one way or $10/return trip applied.

All staff and volunteers have passed a Criminal Record Check prior to delivering any of our services.

For details of how to access this service click here.

Funding for this service has been funded by the Australian Government Department of Social Services through Commonwealth Home Support Program (CHSP)